Voice-call Forwarding and Archiving

Amongst numerous custom made services and applications, Psiloc offers complex call forwarding solutions. The advantage of Psiloc's applications over the existing market competition is in the "behind the scenes" handling of all the complexity of call forwarding session. Thus from the users point of view this type of call is often indistinguishable from an ordinary call.

The typical call forwarding scenario looks as follows. Whenever the user decides to initiate a call, if applicable, a service provider prompt is displayed, offering a choice of connectivity methods (the application can choose the service provider automatically on the basis of the selected country code). If call forwarding is to be used, a second call to the service provider is initiated in the background, during which the user is authenticated. Authorization is performed without the need for user input, either by the mobile application performing sending the PIN code by DTMF signals or via a simple server side phone number and account match.

These solutions can and have been extended for business and call centers needs, in such a way that all voice calls are archived. Preceding each call comes a prerecorded message warning each of the sides involved of the recording. Strict security measures are put into practice, with all the recorded calls being stored in a strongly encrypted form on the device memory card. These can be then atomically transferred to a preprogrammed FTP account of for that matter any online storage space, for archive purposes.

Such solutions have been developed by Psiloc for all Symbian platforms, both S60 and UIQ.